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24HR CENTRAL RESERVATIONS
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A GENERAL GUIDELINE OF THE PROCEDURES WE ARE IMPLEMENTING AT OUR PROPERTIES
With our hotels, resorts and lodges re-opening their doors, we recognise that the COVID-19 virus has required all of us at Dream Hotels & Resorts to be more mindful as we go about our day-to-day operations. During your stay at any one of our properties we will do our utmost to make you feel relaxed and well-taken care of, but please be aware that you will encounter a few procedures that will feel quite different to our typical hospitality standards.
As we slowly find our feet again with lockdown gradually scaling back, it remains our responsibility to ensure the safety of our staff and guests and we will continue our deliberate and cautious efforts to contain the potential spread of the virus. Our teams on the ground will be making sure that we meet the latest guidance from the CDC and WHO on hygiene and cleaning and that we are still abiding by the principles of social distancing.
GOOD HYGIENE & CLEAN HANDS
Our staff have been trained on best hygiene practices and are still encouraged to wash their hands for at least 20 seconds or make use of sanitiser when a sink is not available.
SANITISING STATIONS
Hand sanitiser will be made available to
guests throughout all our resorts along with dedicated sanitation stations.
TEMPERATURE SCREENING
Staff will be tested regularly with a
forehead thermometer at all our resorts and screening is available to guests on request.
EMERGENCY MEDICAL
PROCEDURES & PARTNERS
A clear procedure has been defined with our local medical emergency partners, which provide 24hr emergency assistance at each of our properties on what to do in the event of a medical emergency.
LUGGAGE HANDLING
Although not part of our usual norms,
guests will have the option to handle their own luggage. Depending on the property, luggage can also be placed on a porter trolley by guests and offloaded by them in the room to minimise touchpoints.
ROOM RECOVERY PROTOCOL
In the event of a presumptive case of
a communicable disease, the affected guest room shall not be returned to service until undergoing enhanced cleaning and disinfection.
RECEPTION SCREENS & MASKS
Mask wearing is still mandatory.
Previously installed screens in reception areas will remain and reception desk areas will still be wiped down at regular intervals.
ACTIVITIES & GAME DRIVES
We will ensure that all equipment
utilised during resort activities is sanitised accordingly.